About Dalip Raheja

Dalip Raheja is President and CEO of The Mpower Group (TMG). Dalip has over 30 years of experience managing large organizations and change initiatives. He has worked across the spectrums of supply chain management, strategic sourcing, and management consulting.

9 Tips for email from Eric Schmidt

emailI must admit that while emails are obviously phenomenally efficient and fast as a mode of communication, there are days when I dread opening up my email in the morning, only to  be faced with an avalanche of useless junk – I’m sure you’ve had days like that too?  I’ve seen these types of hints before but when  I saw the name behind this one, I was intrigued.  So here they are.  I would love to hear back from you to see if any of these make any sense.

 1.       Respond quickly: That’s obvious and his logic makes sense – especially from a stakeholder management perspective.  However, there are times when I need to let things percolate in my mind so I may deliberately want to slow down my response to send a subtle message.

  2.       Be crisp:  Yup – could not agree more and one that I struggle with.  He quotes Elmore Leonard, “I leave out the parts that people skip”.

  3.       Clean out your inbox: I  find this very ironic given the author of Google is probably responsible for half the email I get and regardless of how many filters I set up – I still get tons of email that I have no interest in. So Eric, you could do your part to help out here???

 4.       LIFO: Another obvious one but I have found relevant emails when I’ve gone through older emails in my humongous inbox looking for something else – I bet you have too?

 5.       Be a “Router”: This basically refers to forwarding information to others who will find it relevant.  The issue here is that you are defining what is relevant for someone else.  I know that being the recipient of many such forwards that a lot of them I really had no interest in but someone assumed that I did.

 6.       Don’t use bcc:  Hmmmmmm, Not sure I understand why or agree with it.  Do you?

  7.       Don’t YELL:  I’ll agree except when you are really frustrated with customer service reps who have screwed up your cigar order for the 5th time – then it’s time to YELL!!  Or when you are trying to get your kid’s attention.

 8.       Make it easy to follow up on requests – And when they don’t for the 5th time, then is it okay to YELL?

  9.       Help yourself to search:  I found this to be the most intriguing because a lot of time is wasted by all of us in searching for that one email that we know we got but cannot find right now and need it right away.  The Search function is the least utilized and one that could save a ton of time if we learned  how to do it better.  Using descriptive words and then knowing how to use them in your search is fairly obvious but one that we often ignore.

 What is you experience with email?  Any long term frustrations?  Helpful hints for the rest of us?  Would love to get an email back from you.  :-)

Did you like this? Share it:

When Supply Chains Kill Thousands That Could Become Millions!!

fixtheSCBy now it is obvious that the Ebola epidemic (regional) has the potential to turn into a pandemic(global).  Every agency (WHO, CDC etc. etc. ) has been extremely vocal about the threat.  Not only is the virus spreading but it is also mutating.  New strains are already emerging and spreading and the threat of the next mutation becoming airborne cannot be ruled out.  Entire suburbs are being quarantined, violence has erupted, air/ship traffic is non-existent and yet the virus spreads and is a few international passengers away from total disaster – from a few thousand tragic deaths to catastrophe.  All because of the lack of a Supply Chain.

 A potential solution does exist (small bio-tech) which has saved a few lives (ZMapp) but unfortunately it cannot be manufactured fast enough on a sufficient scale and then delivered to the areas where it’s needed the most.  The traditional model would be for experimental trials to test out the drug, then the small bio-tech scales up somehow or the  patent is acquired by a bigger player and then  the drug is commercially released at a price point that would let it make its profits until the drug becomes generic and affordable.  Clearly this particular Supply Chain cannot wait that long to be developed.

 A different model is needed that can accelerate at warp speed the delivery of ZMapp (or other solutions) to not only save those in the region but also prevent a global catastrophe.  Competitors have to collaborate.  While the profit motive of bio-tech firms is what leads to advances like this, a solution must be found that might protect the profit (a financial guarantee by WHO?) and therefore allow ZMapp to release its patent.  Johnson& Johnson and Bavarian Nordic are pooling their research and are therefore accelerating their trials and release of their drug.  Perhaps a consortium facilitated by a global body that would allow the various companies to pool their research and be guaranteed a return is an option? 

That only addresses part of the problem.  Governments also have a role to play in providing a regulatory regimen that is flexible enough to deal with desperate times.  While ensuring safety is critical (so we’re not compounding the problem) prudent risk management should dictate a more accelerated approach to development and trials.  Not only that, but governments also  need to play a very active investment role in providing capital(link). 

After scaling manufacturing, ensuring distribution is still a major challenge.  Transportation can only happen if the pilots/crews are willing to go to these areas.  That means  they need to feel confident  they will have access to the drugs, if they are infected.  That’s a totally different flavor of Supply Chain Risk Management than we are used to?  That logic extends to the distribution channel that actually delivers the drug to the patients (doctors and nurses) and there is a huge shortage of that currently in the infected areas and the supply continues to dwindle as medical professionals are leaving in droves for fear of infection.  That risk has to be mitigated for that channel immediately.

Desperate times require desperate measures and desperate ideas.  Normal Supply Chain models clearly cannot work in situations like this and we as a profession must challenge ourselves to come up with a totally disruptive model that can be deployed immediately.  The lives we save may be ours?  We would love to hear any disruptive ideas that you may have to address this challenge.

 

Did you like this? Share it:

When The Strategy Consultants Leave……

transformation

Nothing against the strategy consulting firms and we do our fair share of that kind of work but it is intriguing to find bewildered client after bewildered client – once the strategy firms have left.  Leaving behind  a client Executive Team convinced of the tremendous value that is lying untapped inside their organization only if their organizational leaders could get their act together and Transform their organization.  No mention is made of the various elements of any Transformation Roadmap that must be put in place (Governance, Competencies, Change Management etc. etc. etc.).  The effort required from the Executive Team is especially absent and especially critical.

Large numbers are thrown around (red herrings) that generate lots of excitement at the Executive level and dread at the leadership level.  There is no mention of the “investment” that will be needed for the Transformation – investment of resources, political capital, executive and leadership attention, churn, funding for training and external help, etc.  In the absence of all of these things, the timelines and expected results become unrealistic and the Transformation is doomed for failure before it even begins.

While nothing that the strategy firms have said is ever wrong, it’s what’s not said that causes the problem.  If their strategies are not Adopted, the value from their work diminishes significantly and leads to frustration at the leadership level – who wait with dread for the next strategic engagement with their Executives.  How many times have you been at the receiving end of what I’m describing?  There is no discussion of where the resources are going to come from and whether the active and visible political support will be delivered by the Executive team.  Expecting different results from the same group of people without enhancing or changing their competencies seems illogical but far too many Transformation plans don’t address that.  Not having an active Change Management competency to help manage the inevitable churn is just adding significant risk yet it is often ignored.  Implementing governance structures to help resolve issues and accelerate decision making seems obvious but very often missing.  Yet no mention is made of most of these – and these are all, ALL – Predictable and Inevitable – for ANY Transformation. 

The poor leaders of the organization feel like they’ve been through the wringer after a year or so when hardly any progress is being made on the Transformation and the executives keep asking for progress updates against the promised results that the consultants presented.  Funding requests are viewed skeptically because the results are not there.  The organization has been through churn and people are losing trust in their leaders – yet more and more is expected from them.  As they say – the height of folly is to keep doing the same thing over and over again yet expect different results.  The executives make a change in the leadership and wait for the next strategy consultant to come in – and the cycle starts all over again.

 

Did you like this? Share it:

Re-inventing Food – Ready to Blow Up Your Kitchen?

sgSome of you may remember Soylent Green (book/movie) where the central premise is people living on wafers because of pollution and over population.  You may also have heard recent reports about someone living on no food but something called Soylent-a drink based on the essential elements humans need to survive.  Here’s the gist:  A struggling entrepreneur looks at his food bills and applies some engineering innovation to the problem and comes up with a formula for a concoction that helps him cut down on his food bills and saves him a ton of time and voila-it works.  He switches all his energy to making that a viable product, crowd sources funding for it and now has NASA and the defense department as potential customers and is profitable already.  Think of it as a 3D printer model for food – break something down to its base components and then assemble it yourself.  The implications of this a ginormous – it will essentially rethink the entire food Supply Chain process.  No need of farms, grocery stores etc. etc. and you can use your imagination for the rest.

But don’t go throwing out your oven and kitchen stove quite yet.  While the phenomenon in itself is an interesting topic for a future blog, there is another aspect that needs careful examination.  If you look at the Value that food provides as nothing more than fuel for the body, then go ahead and empty out your kitchen.  For most people, there is far greater Value in the process of feeding than just refueling yourself in the most cost effective and efficient way possible.  Selecting, acquiring, storing, preparing, eating etc. are all activities that have intrinsic real value associated with them.  The act of cooking is a chore for some but an absolute delight for others – which has nothing to do with the refueling?  The act of eating, especially with others (depending on who they are :-) ), has tremendous social value associated with it?  The process of selecting and acquiring food is very enjoyable and part of the ritual for many?  The act of feeding satisfies many if not all of our senses and that has real value associated with it? 

This is no different than what most sourcing/supply chain organizations do – they assume that “food” is only needed for refueling and therefore the most cost effective and efficient way is the best way because that is the way we choose to define the Value in food.  However, each and every one of our stakeholders/customers defines the Value in “food” totally differently – and that’s why we almost always run into resistance.  We cannot make them replace their food (with all the real, explicit Value associated with it beyond the refueling) and make them drink Soylent with the argument that it provides refueling and is the most cost/effort effective.  This is what we meant a few years ago when we declared that Strategic Sourcing is Dead (and if not, it should be).    We caused quite a ruckus and commotion in the entire community and wear the scars quite proudly!!  If your organizational strategy is to keep working on Soylent and make sure your organization delivers it most effectively and efficiently, then you may satisfy the nerds and the geeks (my apologies but that’s the creator and the current market) – those people for whom food represents nothing but refueling and therefore are looking for the most efficient way to do that.  But for all the others who get far more Value from food than just refueling, it’s a losing proposition. And you will never get them to like Soylent.  I don’t know about you but I’m keeping my stove and oven and getting ready for the Indian cooking classes I’ve got to teach :-) .

Did you like this? Share it:

$871 Billion – 33,000 Deaths-3.9 Million Injured-JUST in the USA

googlecarYou probably got in your car this morning to get to work and depending on where you live, it may have been a horrendous experience.  That is about to change in a big way because the entire “driving a car” paradigm is about to get disrupted big time.  And it is fascinating to watch how a well-entrenched auto industry is fighting this existential threat instead of embracing it.  Google’s self-driving car (already legally on the road) is going to change the ownership model to a service model.  You need to get to work – a “car” (more on that later) shows up and gets you to work-that’s it.  You don’t need to own a car, drive a car, maintain a car – and that is scaring the %^$# out of the auto industry.  And that explains why Google’s attempt at collaborating with Detroit has fizzled.

Detroit looks at the disruption and knows that it will relegate them to being nothing but hardware providers to a transportation service company that uses software to move people and therefore has decided not to collaborate with Google.  As a result, Google is looking at non-traditional Detroit options like Tesla or  bypassing Detroit altogether and going to their major suppliers like Continental.  We could see a  scenario where Detroit’s supply chain could eliminate their customers from the entire business model!!

Driverless cars also mean that the cost  ($871 billion-33,000 deaths) of humans driving cars will go away so it’s not just a convenience issue and that has many people even more excited.  This is, of course, not the only implication and here are a few more from Dan McLaughlin’s article,17 Ways Driverless Cars Could Change America:

  • “Car” design:  no driver needed so “car” could be a sofa on wheels
  • Roads and traffic patterns
  • Who can “drive”:  kids, elderly, handicapped
  • Auto Insurance industry
  • Car culture
  • Extending telecommuting:  you will be working while sitting on that sofa and moving from one place to another
  • No more taxi/truck drivers needed
  • No more privacy:  where you go and when is recorded
  • Disrupting law enforcement
  • Risk of “hacking”:  already an issue

These are just some of the implications – can you think of others?  Take a few minutes and force yourself to imagine driverless cars and what impact it may have on your life.

And as you think about it from a personal angle, don’t forget to think about the impact on your business – it may be significant!  Keeping tabs on Innovation is a critical issue and one that Sourcing and Supply Chain must play a critical role in.  Mining innovation in your supply chain is a major Value Driver for your stakeholders and it allows you to play a much more strategic business partner role and not just be a paper pusher.  This is an issue that many Sourcing/Supply Chain organizations don’t pay a lot of attention to even though it has a significant impact.  If your competitors are much better at finding and deploying innovation from the same supply base, you have just cost significant value loss for your corporation.  And if Google is successful in collaborating with Detroit’s suppliers, it may even be an existential threat.

Did you like this? Share it: