Browsing: Change Management

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Last week we started exploring “Selling the Change” and approaching it from a sales perspective. We all recognize that change is hard. As professionals in a Shared Services environment (Procurement, Supply Chain, Strategic Sourcing) one of our primary roles is that of a change agent as we are trying to play a more strategic role within our organization. Getting suppliers to work with us under a more strategic context is the easy part.

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In my blog a few weeks ago “Culture Eats Strategy . . . . or Does It? ” we talked about the need to either work with, or change, corporate culture in a time of transformation. In either case, Selling the Change is essential. Whether you are going through a transformation or NOT, change is all around us and we cannot escape it. The ability to embrace and manage change is THE most critical competency every professional needs to have.

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Perhaps this question is a bit premature considering the World Cup is just getting underway in Brazil. Every indication, if you believe the daily press, is that the event is a disaster in the making. In this article “As Brazil Barrels Toward World Cup, Brazilians Aren’t Feeling It” there appears to be one BUT, the World Cup will happen despite the bad taste it has left in the mouths of Brazilians.

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Unless it’s a special night, you’re probably picking chicken because who can afford lobster all the time? Actually, you can since the price of lobster has dropped from $6/lb (1995) to $2/lb (2013) but you would never know it from restaurant or grocery store prices. Because they know that if they drop the prices, the experience (and therefore demand) of eating lobster will diminish, which is counter intuitive as you would think the demand would rise as prices fall.

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How many times have you had to deliver bad news and your opening line was, “Don’t shoot the messenger!” As we think about and develop communications, both internal and external, we often agonize over form, format, timing, messaging, technology, etc. in an attempt to ensure that what we are communicating will be heard, spread to others and even acted upon. What we don’t think about often enough is the messenger.