Browsing: Supplier Relationship Management

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4 Managed Services Provider (MSP) does NOT mean “Hand Over the Keys”

Here’s part of the definition that I find most critical – “Generally the client remains fully accountable for the overall management and control of the organization or system – including the functionality and performance of the managed service.” Now for the rant – Not managing your MSP is the same as turning over the keys to the kingdom and hoping that it is still intact when you return. Bad idea!

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