Browsing: HBR

. . recommendation that sits on a shelf, suggestion that is not acted upon, training dollar that has no return on investment, report generated that is never looked at, project that is started but never implemented or adopted. My guess is that each and every person reading this has the same wish. We participate in studies, surveys, trainings, brainstorming / feedback/ crowdsourcing sessions, and walk away, rolling our eyes because we know that it was a complete waste of time and going nowhere.

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We are often called in by clients to provide Conflict Resolution training. Since many of our clients are leading large change or transformation efforts it is both predictable and inevitable that conflict will occur AND it will be mostly internal. When many of us think about conflict a very negative picture comes to mind, one that focuses on polarizing positions and negative consequences which is where conflict resolution training comes in. But, what if we looked at the disagreement that is associated with conflict as having positive consequences?

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Over the last few years, I have sat through my fair share of commencement speeches. From my perspective they were inspiring – filled with stories and examples of the importance of a college education and how hard work and perseverance will someday pay off. Those speeches painted a “picture” of what every graduate imagined life would be like after graduation except that the “picture” isn’t even close to the reality they face.

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Before we answer the above questions, let’s start with a few more.  Have you ever wondered how you make decisions?  Would you like to know so that you can improve your decision making ability?  Would you like to know how your group/organization makes decisions and take some action…

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