Let’s do a hypothetical test. You are in a room with 5 other colleagues from your company and you are all involved in implementing the latest S&OP software(or any new process or tool or initiative) and I asked your team to come up with the top 10 issues and challenges that you have faced. Now let’s assume that run a similar exercise with five other companies and with five other teams working on a similar initiative. What do you think will be the result? Will the lists be the same? Totally different?
I often pose these questions to senior executives from software companies and their reaction is invariably quite amusing. If they were to ship the identical software to three different customers, would the customers have achieved totally different value from the same software if we went back two years later? If so, why is that, given that all three received the same exact software? And would any of them have achieved the intended value from the software?