Browsing: Supplier Relationship Management

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26 How Good Are Your Collaboration Competencies?

In a recent discussion with a client who is the Global VP of Services, the question of Collaboration came up from a unique perspective. In his industry, they often partner with competitors and suppliers to respond to and deliver solutions to their customers. And while they feel pretty good about their negotiating competencies, he was very concerned about the lack of collaboration competencies, especially where you are faced with multi-faceted relationship structures (competitors and suppliers).

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0 What is your TRV? What is your RAR? Or, are you a recovering “returnaholic”

Since three letter acronyms are de rigueur in the consulting world, I thought I’d start with them. TRV is totally made up but it stands for Total Relationship Value. RAR is real and I’ll discuss that later. In this age of Big Data, it should come as no surprise to anyone that retailers have been keeping tabs on what you return. It turns out that close to 10% of total sales are returned (about $264 Bn) so it is a big problem.

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3 Where’s the Glue?

It’s actually sitting right under our nose . . . . . . but we manage to snub our nose at this function time and time again. It’s Purchasing – not Strategic Sourcing, not Category Management, not Global Sourcing, not the forever –exalted Supply Chain (and it’s ever changing scope /definition) but simply Purchasing! And I say Purchasing with all the professional respect this group deserves BUT seldom receives.