Browsing: Change Management

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Unless it’s a special night, you’re probably picking chicken because who can afford lobster all the time? Actually, you can since the price of lobster has dropped from $6/lb (1995) to $2/lb (2013) but you would never know it from restaurant or grocery store prices. Because they know that if they drop the prices, the experience (and therefore demand) of eating lobster will diminish, which is counter intuitive as you would think the demand would rise as prices fall.

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How many times have you had to deliver bad news and your opening line was, “Don’t shoot the messenger!” As we think about and develop communications, both internal and external, we often agonize over form, format, timing, messaging, technology, etc. in an attempt to ensure that what we are communicating will be heard, spread to others and even acted upon. What we don’t think about often enough is the messenger.

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Just like the awards season in the entertainment industry, this is also the season for the really smart people to summon the masses and issue their proclamations for the upcoming year. And I must admit, it is a fun exercise and at minimum it makes you think about some issues that typically don’t get as much attention like 3D printing. This year is no exception – except a big glaring one!! One of the groups of really smart people who get paid lots of money to issue proclamations like this (Gartner) for IT executives had this to say:
By 2020, the labor reduction effect of digitalization will cause social unrest and a quest for new economic models in several mature economies.

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I have now watched it several times and each time I smile, reflect, tear up and just feel good in general. The messages are practical yet lofty and inspiring. There are numerous quotes and messages that will challenge even the best leaders. Sit back, relax and enjoy! Share it with your staff and / or your children (as I plan to do). I hope it inspires you to make change happen .

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As you can see we are bombarded by change every day and it feels like the pace of change is rapid. Regardless of the source or pace of change, there are predictable and inevitable responses to change. Here are a few things you might hear that indicate a resistance to change:

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I wish I had a dime (or dollar) for every time a potential client came to us wanting to transform their organization from: Tactical to strategic,  or Reactive to proactive, or Cost focused to value focused, or A cost center to a profit center, or…

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