Can common sense be the underlying principle for a Talent Management program? Evidently it can and is for successfully managing talent at Netflix. In “How Netflix Reinvented HR” in this month’s Harvard Business Review, former Chief Talent Officer Patty McCord chronicled how the culture was shaped and performance…
Who remembers the summer of 2011 when Netflix, Inc. raised its prices by 60% (“Netflix raises price of DVD and Online Movies Package by 60%” NY times 7.12.11) and lost almost one million customers? Fast forward to October 22, 2013 where Netflix reported adding 1.3 million U.S. customers just in the third quarter ( “Subscribers Fuel Netflix Stock” – WSJ) to eke out HBO by one million subscribers. In addition, its stock price is up 282% since the beginning of the year. How did they do it?
