If you agree that Change is the new normal – globalization, political unrest, business disruption, climate change, etc.) then having the capability to manage change is critical. Never ending change impacts business leaders and employees alike and can either provide momentum to a business or bring it to…
Here’s part of the definition that I find most critical – “Generally the client remains fully accountable for the overall management and control of the organization or system – including the functionality and performance of the managed service.” Now for the rant – Not managing your MSP is the same as turning over the keys to the kingdom and hoping that it is still intact when you return. Bad idea!
Last week I ran a three day Strategic Sourcing process workshop for the new hires of an existing client. The workshop participants will be responsible for leading cross-functional Sourcing teams across the organization. Only one of the three days was spent on the actual eight step sourcing process…
I’m sure that each one of you has many “supplier of choice” awards on your corporate walls and kudos to you. How many “customer of choice” awards do you have? Does your company even care that it does or does not? Should it care? We’ve discussed this concept…
Nothing against the strategy consulting firms and we do our fair share of that kind of work but it intriguing to find bewildered client after bewildered client – once the strategy firms have left. Leaving behind them an Executive Team convinced of the tremendous value that is lying untapped inside their organizations only if their organizational leaders could get their act together and Transform their organizations. No mention is made of the various elements of any Transformation Roadmap that must be put in place (Governance, Competencies, Change Management etc. etc. etc.).
