This is a conversation that I’ve had with a number of CPOs and the good news is that it is taking less and less effort to convince them.  You can’t expect to deliver exceptional results if your processes were never designed to do that.  You may remember the…

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I’m not here to convince you one way or the other about climate change – other than I would like someone to help me understand the – 60 windchill I just went through in Chicago &^##%^&&$#.  Munich Re is the world’s largest re-insurance company – that’s where insurance…

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I wish I had a nickel (yes that would suffice) for every time a client told us that a new technology they were considering was going to completely transform their business.  We have been led to believe that “Digital Transformation” is the silver bullet that will take our…

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