Strategic Sourcing is Dead!!! (The Debate Rages On!)

This is a repost from Sourcing Innovation.

The Strategic Sourcing Debate, Part VI: Yup. It’s still dead!!

Today’s guest post is from Dalip Raheja of The MPower Group, who declared that Strategic Sourcing is Dead, and who has returned to poke the hornet’s nest once more.

A very special thanks to those who engaged in a substantive debate, whether you agree or disagree with us. I am grateful for your time and kind consideration of our arguments and hope that you will continue to engage in the conversation. That was the Intended Consequence. The Un-Intended Consequence was the tone and tenor of some of the reactions. Let me apologize to those who got quite offended by my writing/language skills. As I have said in almost every conference I have spoken at over the years, I am a 3rd world immigrant trying to make a living here and learn the language at the same time, and that is still obviously a challenge for me. :)

I did not realize that this was a contest and that the doctor was playing Simon Cowell:)  Had I known this, I at least would have gotten a haircut and put on a nice suit! But let’s forget for a moment who won or lost, according to the doctor, and let’s look at the substantive points made by a number of the respondents. I will address some of them here, and others in a later post.

Clearly, Tim Cummins (IACCM, The Death of Procurement) and I mostly agree on the substance of the hypothesis. Where we may disagree is how to solve some of these issues. What is unique about IACCM is it represents a very innovative nexus in that it brings both the buy and the sell sides together. Especially if you fundamentally believe at the end of the day that the Intended Consequence for both sides is to establish relationships (commitments according to Tim) which create and deliver mutual value beyond the contracted transaction. In fact, there are organizations where both of these functions (buy AND sell side contracting) have been organized under a single leader and we think that is just a fascinating opportunity to maximize value. We call it the JANUS model (feel free to come up with your own name). We think one of the Next Practices the community should adopt is that the Sourcing/Supply Chain function should be an integral part of the sales process (Mpower Blog). Let that sink in for a while and hopefully you will agree. For a detailed discussion between Tim and me on this topic, you can listen to arecording of the webinar Tim and I just delivered:

It is also interesting to note the most recent post entitled “(The) Strategic Sourcing (Debate Part V): My 2 Cents” where the author states in his opening paragraph:

“It’s called strategic, but it’s not used strategically.”

Strategic sourcing, for the most part is seen as a procurement function, and typically, a transactional process leveraging tools such as RFx and Reverse Auctions in a tactical manner. Some large consulting firms, who offer services, treat Strategic Sourcing services similarly and mainly are utilized as “staff-augmentation”. For manufacturing organizations, where materials can be 60%-80% of the cost of goods, sourcing of direct materials needs to be approached as a Supply Chain challenge. Take the direct materials at the point of consumption and work backwards in the supply-chain several tiers, and understand costs. When the Supply Chain is worked cooperatively with suppliers, an organization can ask the question “How we reduce each others costs without adversely impacting each other’s margins”?

No disagreement with what he has to say. He does go on to give some examples of exceptions and while I don’t agree with all his examples, I would be very happy to agree there are many examples of pockets of excellence and we should find them and extract the Next Practices. However, I still maintain that to make the kind of dramatic change we need to make, mere CPR at this stage may not be enough.

In the post titled “Where does Strategic Sourcing fit in?”, the author shares a very similar professional background as mine (been there/done that, speaker and advisor) and has clearly posted a very thoughtful, measured response and I could not agree more with the gist of what he has to say. He lays out three questions, which he writes are even more fundamental, and I am happy to concede his point for a minute. What becomes obvious is we both end up in the same place … it hasn’t worked, it ain’t working, and it needs fixing right away.

Do your senior executives understand the enormous potential of modern supply management (only one element of which is strategic sourcing)?

I concur with this totally and this is exactly the argument we are laying out. What the author calls the “enormous potential” is what we are referring to when we talk about the destroyed value. And it is very clear senior executives do not understand that their Sourcing/Supply Chain organizations can help them get at this value because they only see their Sourcing organizations focused on cost/TCO.

Do your senior executives understand how to achieve that enormous potential — i.e., how to build the transformation roadmap and how to support it?

The quick answer is no. The more detailed answer is almost all organizations assume if they keep investing in their infrastructure (the consonants), they will get the results. And if the past few years have proven anything, it’s that this misses the whole issue of the vowels … how will these practices and the latest gizmos and technology be Adopted, Executed, Implemented, Optimized and Utilized?

If the answer to the first two questions is ‘no’, are you prepared to take a leadership role in helping your senior executives achieve the necessary awareness? If not, then debating the ‘strategic sourcing is dead’ question is moot at the company level.

And this gets at the crux of the issue because in a large majority of the cases, the answer to number three is a resounding NO!!! Furthermore, the follow-up question is why are we still where we are after 25 years? Until we understand that issue, I’m not sure how we go about determining how to fix it. Our research suggests that the biggest reason is the singular focus on cost (TCO etc.) gets in the way of senior executives achieving the necessary awareness because cost is but one element of their decision criteria and that is why we must fundamentally alter the sourcing process and initiate the process with their decision criteria while not abandoning cost.

The author then goes on to say: 

And to all of the above, I have a simple one word response … AMEN!! And that is exactly why we are issuing the clarion call to acknowledge that it hasn’t worked, it ain’t working, and we need to fix it right away. It was also very heartening to see a reference to a Transformation Roadmap because that is exactly what we have been recommending and delivering to clients for more than a decade. I will agree we are going further and saying the current approach and process (even with the latest technologies, decision optimizers, risk simulators, etc.) ain’t gonna work; and, we can either keep trying to fix it or we can all agree that we need to apply a fresh perspective and come up with something totally different.

  • Believe it or not, 25 years after the birth of strategic sourcing, many companies of all sizes still are not aware of “true” strategic sourcing.
  • Equally astonishing, a surprising number of companies believe they are using strategic sourcing, but in fact are not.
  • Perhaps as a reaction to the need for “quick wins” in the current business environment, some companies who previously used a true strategic sourcing process have since “dumbed down” their process into a tactical ghost of what it used to be.
  • As noted above, trying to introduce and embed strategic sourcing without the supporting pillars of a transformation roadmap is likely to generate only short-lived benefits.

 

So please join the debate, and yes, debate implies a conversation. All I ask is that we keep the confrontations constructive and stay away from the name calling, innuendo, and disparaging comments. We will be the first ones to admit that if we are now right, then obviously we too have been wrong in the past. And if you are truly a committed defender of the status quo, our best wishes to you. I will respond to some of the other commentary in a later post. I will also provide my reading of the Doctor’s TVM and Gartner’S DDVN.

Thanks, Dalip!

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Ask The Expert – Tim Cummins and Dalip Raheja Discuss the Future of Strategic Sourcing

We hope you were able to join us for today’s Ask The Expert call, but if you were not, the recording and associated slides are  now available so that you may download them at your leisure. Thanks to Dalip and Tim for an enlightening call.  You can see the blogs that inspired this conversation, The Death of Procurement: Nightmare or Nirvana, by Tim Cummins; and here, Strategic Sourcing is dead!!!, by Dalip Raheja.

Recording: http://www.iaccm.com/loggedin/library/nonphp/Ask_The_Expert_Recording-Dalip_Raheja-Sept2010.mp3

Slides: http://www.iaccm.com/loggedin/library/nonphp/The_Mpower_Group-AskTheExpert-Sourcing_is_Dead.pdf

Description: The Death of Strategic Sourcing
Join Dalip Raheja and Tim Cummins as they debate the future direction of sourcing and procurement …. and the impacts of today’s market conditions on traditional approaches to selling.

The growing importance of supply relationships is driving greater focus on value and outcomes. Can the sourcing function switch it methods and behaviors to meet changing business needs? And what are the implications for suppliers, in terms of the way that commitments are negotiated and managed?

This program will draw upon a series of articles produced by Dalip and Tim in recent months, with particular focus on Dalip’s series ‘The Death of Strategic Sourcing’.

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Ask The Expert – Tim Cummins and Dalip Raheja Debate the Future of Strategic Sourcing

Ask the Expert – The Death of Strategic Sourcing
23 Sep 2010
(Register)

Ask the Expert – The Death of Strategic Sourcing
September 23rd, 15:00 UTC, 4PM BST, 5PM CET, 11AM ET US, 8AM PT US

Join Dalip Raheja and Tim Cummins as they debate the future direction of sourcing and procurement …. and the impacts of today’s market conditions on traditional approaches to selling.

The growing importance of supply relationships is driving greater focus on value and outcomes. Can the sourcing function switch it methods and behaviors to meet changing business needs? And what are the implications for suppliers, in terms of the way that commitments are negotiated and managed?

This program will draw upon a series of articles produced by Dalip and Tim in recent months, with particular focus on Dalip’s series ‘The Death of Strategic Sourcing’.

Our Expert: Dalip Raheja

Dalip Raheja is President and CEO of The Mpower Group. Dalip has over 25 years of experience managing large organizations and change initiatives. He has worked across the spectrums of supply chain management, strategic sourcing, and management consulting.

Prior to founding TMG, Dalip created and led the Strategic Initiatives group for Bank One. This internal consulting organization launched and managed large complex change initiatives for the bank. The group’s capstone achievement was creation of a comprehensive Strategic Sourcing program that achieved over $1.3 billion in documented savings over three years and seamlessly integrated the spend of two other merged organizations. This effort encompassed every area of bank spend and involved both Insourcing and Outsourcing. Prior to joining the bank, Dalip was a Principal and Regional Business Development Manager in the Strategic Consulting Group of Digital Equipment Corporation.

Dalip is a recognized thought leader, a frequent contributor to research papers and articles, and a much sought after speaker on the topics of Strategic Sourcing, Outsourcing and Change Management. Dalip has been responsible for fundamentally altering the paradigm of strategic sourcing methodologies by incorporating change management practices.

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Achieve Exceptional Business Results – Buy a Vowel(s)!!!

Today’s guest post is from Anne Kohler, Executive Vice President and COO of The Mpower Group (TMG) and a contributor to the News U Can Use TMG blog.

Over the past year, as the economy has worsened and companies are being squeezed financially, we have heard the following from extremely frustrated clients and prospects (most of which are in Supply Chain or Sourcing):

  • “We have a process – no one is using it”
  • “We have spent millions on  technology and using only 20% of its capability”
  • “We have sent our people to training but they can’t  apply the knowledge”
  • “Results are not meeting expectations”
  • “Tactical demands overwhelm strategic initiatives”
  • “There is resistance outside of our group”
  • “Middle management is not on board”
  • “Every issue is an excuse to stop progress”
  • “Decision making is sloooow and gets in the way”
  • “Experiences are not captured and / or shared”

Could any of these quotes apply to your company?  If any or all of them do, you need to BUY A VOWEL(S)!

In a previous post from Dalip Raheja, “ Old MacDonald Was Right — It Is About E-I-E-I-O! “ he  wrote:

“The vowels are the most critical link between our alphabet and our language. Without vowels we don’t have words … we just have letters! Without words, we have no sentences, no language, no meaning, no intelligence — in short, we have nothing!  The vowels Dalip was referring to are  Adoption, Execution, Implementation, Optimization and Utilization.  Millions of dollars spent on people (talent, training, etc.), process (manuals, toolkits, knowledge management systems, etc.) and technology (ERP, eProcurement, eSourcing, etc.) won’t buy you business results without the vowels!!!  Now, follow Vanna White’s advice and BUY A VOWEL(S)!

In a nutshell, the vowels represent the enablers that must be in place for any new business process or technology to succeed.  Let me give you a simple example.  I purchase a new Mac computer for my family (we have always used a PC in the past), have it installed, get some basic training and then let it sit for 60 days.  When we start to use the Mac, we come across the following issues:

  • The family is upset because they do not understand why we switched to a Mac to begin with
  • We are fumbling around because the training was so long ago we forgot most of what we learned
  • We use the Mac for internet and email only and revert back to our old PC for all other applications
  • We keep making the  same mistakes over and over
  • We never learn to use the full functionality because it is just TOO Hard
  • We eventually sell the Mac to my brother and revert back to a PC

Is the problem the Mac itself, the training we received, the documentation on the Mac, our lack of technical capability or is it something else entirely?  I would suggest that it was the vowels that were the problem. Let me explain with a few illustrations:

Adoption

  • Reason for buying the Mac was not sold to the family up front –  to prevent viruses which were constantly attacking our home PC (costly)
  • Needed to create burning platform in their minds to switch (insist they share in the cost associated  with NOT switching)
  • Needed to sell “what’s in it for them” by individual (the increased functionality was significant for everyone)

Execution

  • Needed to have more targeted training – it was too basic
  • Needed to make the time to learn the new functionality (remove the barriers to change)
  • Needed to take a leadership role in driving  my family to follow through on adopting the change

Implementation

  • Needed to take full advantage of the instruction manual to help us discover hidden value
  • Needed to work with the Mac immediately after the training was delivered
  • Needed to remove the PC from the house to force adoption of the new technology

Optimization

  • Needed to provide ongoing coaching and mentoring to reluctant users
  • Needed to develop a  fun  “case study” work to encourage the use of new applications
  • Needed to share “lessons learned” between us to prevent recurring mistakes

Utilization

  • Needed to make  the discovery of hidden value a fun experience
  • Needed to use metrics to monitor and reward consistent usage
  • Needed to celebrate success

This is just a simple example from a personal perspective and you can see the number of issues that arose.  If you expand this to a business problem, the number of stakeholders increases and the  issues become exponentially more complex.  Therefore, the vowels become even more critical.

Most companies are so caught up in making sure they have the right process, people and technology(and many times they don’t do that particularly well)  they forget about what it really takes to extract the most value out of any change – the vowels!!!!  So, to be a success and achieve exceptional business results – BUY A VOWEL(S)!!!!!

Thanks, Anne!

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Next Practices – The Series for Creating Exceptional Business Results

Today’s guest post is from Dalip Raheja, President and CEO of The Mpower Group (TMG) and a contributor to the News U Can Use TMG blog.  It’s a response to Tim Cummins, President of IACCM and a contributor to Commitment Matters, post on his blog.

You can read the entirety of Tim’s post, The Death of Procurement: Nightmare or Nirvana.

This blog entry marks the beginning of a series that will explore ways that Strategic Sourcing and Supply Chain Management can be used to effectively drive competitive differentiation.  Here at TMG we believe that these functions are among the most value-laden (and consequently possess the greatest potential for value creation) across industries.  Companies that figure out how to unleash the value trapped along the supply chain will drive exceptional business results over the long-term.  The problem holding most companies back in this area is that the best practices they follow are highly tactical in nature, and by definition conservative in nature.  Think about it; how can anyone drive truly EXCEPTIONAL results doing the same thing that everyone else is doing (that’s what a best practice is after all!!!)

This series is dedicated to changing all that. It’s dedicated to sharing the NEXT practices that are ahead of the curve today. These NEXT practices are a mix of what TMG is currently implementing with some clients, and a compilation of cutting edge “stuff” that we’re either thinking about or have heard about from friends.  We’re looking to you, the reader community to help flush out and solidify the more nebulous ones. Others have been successfully tested on a select group of TMG’s clients, but have not yet been adopted by the greater market.  They are truly the NEXT best practices that industries will be implementing over the next few years.   Today, however, they are competitive differentiators for the lucky few who read these posts!

The first Next Practice, which we would like to release to this community, is that the Sourcing organization MUST be a part of the sales process, including face time with the customer prior to winning the business. After all, I assume that we can all agree that one of the most critical roles that the Sourcing organization plays is that it represents what the client’s needs and wants are to our supply base (please, NOT the Supply Chain). How confident are you that your current Sourcing organization accurately and totally reflects what your customer’s needs are to your suppliers??

If you are doing that without being actively involved in the sales cycle and actually dealing with the customer prior to and after the sales process, I assume you are depending on the kindergarten game of “telephone” where your customer’s sourcing organization has conveyed what they think their customer’s needs are to your sales organization. From there, it is fed into multiple channels (Sales, Finance, Logistics, Engineering, Manufacturing, Quality…well you get the picture? Or maybe you won’t!). Because now your sourcing organization takes all these various elements from all these various channels and tries to paint a picture of what your company’s customer thinks they need (remember, that’s another poor old Sourcing organization working with the same darn set of issues, trying to represent their company’s customers’ needs!!) and represents it to a number of different suppliers. Should I go on or do I have your attention?

On the other side, the Sourcing organization MUST insist that their supplier’s sourcing organization accompany their sales force and be part of the sales process! In addition, what that also means is that if the Transformation is about changing behavior (ummm, otherwise why bother?), then we need to talk about metrics. We cannot measure the Sourcing organization on QDC (Quality, Delivery, and Cost). Their Balanced Scorecard (ugghhh!) must contain a healthy dose of Customer related measures. And by the way, most organizations measure QDC on the inputs to their value conversion process. So if your leadership is measuring you on QDC and putting you through all kinds of training..ummmmmm, well you think about it! Moreover, shouldn’t we be pushing QDC on the input to our supply base? (More on that later.) At least if we are going to measure QDC, let’s measure it at the end of our value conversion process, not the beginning?

So whether you agree with us or not, we certainly hope that you will join in on the conversation and help us validate and improve the set of Next Practices that we have developed.

Thanks, Dalip!

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