Browsing: Blog-News U can Use

Blog-News U can Use
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Since three letter acronyms are de rigueur in the consulting world, I thought I’d start with them. TRV is totally made up but it stands for Total Relationship Value. RAR is real and I’ll discuss that later. In this age of Big Data, it should come as no surprise to anyone that retailers have been keeping tabs on what you return. It turns out that close to 10% of total sales are returned (about $264 Bn) so it is a big problem.

Blog-News U can Use
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I read an article last week in the Wall Street Journal, “Should you Dress Like the CEO?” and it got me thinking about the role of the leader. In this article they noted, “When Frank Bisignano took the CEO job at First Data Corp. in Atlanta in late April, he brought his Brooks Brothers suits and Hermès ties with him. . . . .. Mr. Bisignano wears formal business attire to work every day, and many employees who weren’t previously dressing up are now, literally, following suit.”

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