Leaders and executives of that community are polled every 6 months to identify their major challenges by multiple sources and blaring headlines announcing the results with much fanfare and excitement. And every time we see the results of these earth shattering announcements, the issue of not having the…
Many of you may remember the focus on Adoption that was started by us many years ago and I ran across a very interesting article that was a powerful reminder of the concept. And the reference to the vowels(Adoption, Execution, Implementation, Optimization and Utilization) is their significance in…
As I was trying to decide on my blog topic, I ran across an article hot off the press in Forbes entitled “Ten New Year’s Resolutions for CIOs in 2016”. It was written by a few VPs at Gartner and was meant to provide inspiration for 2016. They…
Before I get started, let me wish everyone a very happy, healthy and safe 2016. Now is the time to come up with your New Year’s resolutions. Last month I ranted that MSP does not mean “Hand over the Keys” so consider this: resolve to “repair” any Managed…
Here’s part of the definition that I find most critical – “Generally the client remains fully accountable for the overall management and control of the organization or system – including the functionality and performance of the managed service.” Now for the rant – Not managing your MSP is the same as turning over the keys to the kingdom and hoping that it is still intact when you return. Bad idea!
