Yesterday’s HBR Management Tip of the Day “When Taking a Risk is Safer than the Status Quo” caught my eye. The point of the article was that: “Most of us would consider ourselves to risk averse” and “What we consider to be “safe” behavior often contains much more…
Before I get started, let me wish everyone a very happy, healthy and safe 2016. Now is the time to come up with your New Year’s resolutions. Last month I ranted that MSP does not mean “Hand over the Keys” so consider this: resolve to “repair” any Managed…
Here’s part of the definition that I find most critical – “Generally the client remains fully accountable for the overall management and control of the organization or system – including the functionality and performance of the managed service.” Now for the rant – Not managing your MSP is the same as turning over the keys to the kingdom and hoping that it is still intact when you return. Bad idea!
There is no doubt that spending on services is climbing and climbing at a rapid pace. Most organizations have recognized this and have been trying to get a handle on this critical area. MSPs and the various software solutions out there are a clear example of that. While most of these efforts are very admirable and do a decent job of helping you manage this area, they still fall woefully short. And the reason is that they are only focused on one aspect of the entire conundrum.
